Pricing

C2 ATOM is also available in an onsite version.

ITIL Service Desk

Incident, Problem, Change +

Service Catalog

Self-service Web Portal

Knowledge Base

Project Management

 

Robust Asset Management

Structured CMDB

Asset Tracking

Licence and Contract Management

Dynamic Relations/Impact View

Preventive Maintenance Management 

 

Codeless & Automation

Business Rules

Auto-Assignment

Task Automation

Workflow Management

Custom Triggers

 

Reporting & Analytics

Built-in Reports

Multiple Dashboard

Timesheet

Chrono/Timer

Surveys

 

System & Integrations

Email Integration

Azure Integration / Single Sign On

Custom Roles and Permissions

Open & Documented REST-API

Mobile app & responsive access

 

ITIL Service Desk

Incident, Problem, Change +

Service Catalog

Self-service Web Portal

Knowledge Base

Project Management

 

Robust Asset Management

Structured CMDB

Asset Tracking

Licence and Contract Management

Dynamic Relations/Impact View

Preventive Maintenance Management 

 

Codeless & Automation

Business Rules

Auto-Assignment

Task Automation

Workflow Management

Custom Triggers

 

Reporting & Analytics

Built-in Reports

Multiple Dashboard

Timesheet

Chrono/Timer

Surveys

 

System & Integrations

Email Integration

Azure Integration / Single Sign On

Custom Roles and Permissions

Open & Documented REST-API

Mobile app & responsive access

ITIL Service Desk

Incident, Problem, Change +

Service Catalog

Self-service Web Portal

Knowledge Base

Project Management

 

Robust Asset Management

Structured CMDB

Asset Tracking

Licence and Contract Management

Dynamic Relations/Impact View

Preventive Maintenance Management 

 

Codeless & Automation

Business Rules

Auto-Assignment

Task Automation

Workflow Management

Custom Triggers

 

Reporting & Analytics

Built-in Reports

Multiple Dashboard

Timesheet

Chrono/Timer

Surveys

 

System & Integrations

Dedicated Database

Advanced Security

Powershell

Testing Environment

Dedicated Specialist

 

Frequently asked questions

  • What’s included in the subscription?

    C2 ATOM subscriptions include the C2 ATOM licenses and its updates. You also get access to our support team (phone, email, portal) for your questions and inquiries.

  • What type of support do you offer?

    Email and phone support are available. You can also communicate through C2 portal and send requests directly to our team. 

  • What type of licencing C2 ATOM propose?

    C2 ATOM offers floating (concurrent) and named licences. Meaning that with floating licences you can have as many users as you want, as long as the number of connected users isn’t greater than the number of licenses. 

  • Can we keep the trial’s data when buying the product?

    You can keep your trial’s data. You can also export it for external or further usage.

  • Is it possible to integrate with 3rd party apps?

    Yes, C2 ATOM has a complete and functional API. External applications can communicate easily with the tool. It is also possible to call web services directly from the C2 ATOM software. You can contact us by phone or at support@c2enterprise.com to see if an application integrates with C2 ATOM or to request the integration of a 3rd party application.

  • To what extent can I customize the application?

    All the fields presented in the application are customizable. We care about your appreciation and the flexibility of our tool therefore feels essential.

  • Is there a On-Premise (installed) version?

    No, C2 ATOM is an ITSM as a service software only available in a subscription mode. Although, there is an onsite version of C2 ATOM available. Contact our team for more details.

  • What are the steps to deploy C2 ATOM?

    When you begin your trial, you are both the first client and the first default resource. Then import your customers and invite your teams by creating resources. A service catalog template is offered, which you can adapt according to your context. You can also relate to our Starter Guide to help with the first steps to operate. 

  • What’s different with C2 ATOM versus the others?

    C2 delivers powerful and flexible enterprise service management solutions, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition.

  • What are its key benefits?

    C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

  • Do customers and requesters need licences?

    Only resources or administrators in the C2 ATOM application require licenses. Requesters don’t need any license as they can send unlimited demands.

  • Can we buy some modules?

    C2 ATOM solution is an integrated suite of IT service management and is therefore not available in a modular format. Your teams benefit from all the features.

  • Where is data located?

    C2 ATOM servers are located in Montreal at OVH.

More questions? Give us your feedback